Right of
Withdrawal Pravo na
odustanak

As a consumer, you have the right to withdraw from a distance contract within 14 days from the day the goods are delivered into your possession, without giving any reason. This right is guaranteed by Article 27 of the Serbian Consumer Protection Act (Zakon o zaštiti potrošača).Kao potrošač, imate pravo da odustanete od ugovora zaključenog na daljinu u roku od 14 dana od dana kada Vam je roba predata u državinu, bez navođenja razloga. Ovo pravo garantovano je članom 27. Zakona o zaštiti potrošača.

Make an unambiguous statement that you are withdrawing from the contract. The simplest way is to complete the withdrawal form below — download it as a PDF or copy its text — and send it to order@cosmo-paw.com (or by post to the atelier address). Your statement is timely if it is sent before the 14-day period expires; you do not need to wait for our reply.Dajte nedvosmislenu izjavu da odustajete od ugovora. Najjednostavnije je da popunite obrazac za odustanak u nastavku — preuzmite ga kao PDF ili prekopirajte njegov tekst — i pošaljete na order@cosmo-paw.com (ili poštom na adresu ateljea). Izjava je blagovremena ako je poslata pre isteka roka od 14 dana; ne morate čekati naš odgovor.

The full return policy is set out in Article 7 of our General Terms.Kompletna politika povrata navedena je u članu 7. naših Opštih uslova.

• Returning the goods: return the items to us without delay and no later than 14 days from the day you sent your withdrawal notice. The direct cost of returning the goods is borne by you (Article 34 of the Consumer Protection Act).Vraćanje robe: vratite artikle bez odlaganja, a najkasnije u roku od 14 dana od dana kada ste poslali izjavu o odustanku. Direktne troškove vraćanja robe snosite Vi (član 34. Zakona o zaštiti potrošača).
• Your refund: we refund all payments received from you, including the cost of the original delivery (except any additional cost if you chose a more expensive delivery than our standard option), without delay and no later than 14 days from the day we receive your withdrawal statement.Povraćaj novca: vraćamo sve uplate primljene od Vas, uključujući troškove prvobitne isporuke (osim dodatnih troškova ako ste izabrali skuplji vid dostave od našeg standardnog), bez odlaganja, a najkasnije u roku od 14 dana od dana prijema Vaše izjave o odustanku.
• How the refund is paid: the refund is made using the same means of payment you used; where a refund to the original card is not possible, it is paid to the bank account (IBAN) you provide on the form. We may withhold the refund until we receive the returned goods or proof that you have sent them back.Način povraćaja: povraćaj se vrši istim sredstvom plaćanja koje ste koristili; ako povraćaj na originalnu karticu nije moguć, isplaćuje se na bankovni račun (IBAN) koji navedete u obrascu. Povraćaj možemo zadržati dok ne primimo vraćenu robu ili dokaz da ste je poslali nazad.
• Exceptions: the right of withdrawal does not apply to certain goods — in particular items made to your specifications or clearly personalised (bespoke pieces). The full list is in Article 7.5 of the General Terms.Izuzeci: pravo na odustanak ne važi za određenu robu — naročito za artikle izrađene prema Vašim specifikacijama ili jasno personalizovane (komadi po porudžbini). Kompletan spisak nalazi se u članu 7.5 Opštih uslova.

This is the statutory withdrawal form (obrazac za odustanak). You are not obliged to use it, but it is the simplest way to give notice. Download it as a PDF to print or fill in, then send it to order@cosmo-paw.com.Ovo je zakonski obrazac za odustanak od ugovora. Niste obavezni da ga koristite, ali je to najjednostavniji način da date izjavu. Preuzmite ga kao PDF da biste ga odštampali ili popunili, a zatim ga pošaljite na order@cosmo-paw.com.